The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data is used to process your inquiries and conduct business relationships.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time at the address given in the imprint for this and other questions on the subject of data protection.
To analyze website usage, we use the self-hosted analytics software Matomo. Matomo is operated without cookies and your IP address is anonymized. For more details, please refer to section 5 of this privacy policy.
This website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. The personal data collected on this website is stored on Hetzner's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
Hetzner is used for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).
A data processing agreement pursuant to Art. 28 GDPR has been concluded with Hetzner. Hetzner processes data exclusively in Germany.
For more information, please refer to Hetzner's privacy policy: https://www.hetzner.com/legal/privacy-policy
We use the service Cloudflare (provider: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA) as a Content Delivery Network (CDN), DNS provider, and Web Application Firewall. All accesses to our website are routed through Cloudflare's servers. Your IP address, browser information, and access data are processed by Cloudflare to protect the website from attacks and optimize loading times.
Cloudflare is certified under the EU-US Data Privacy Framework. The use is based on our legitimate interest in a secure and efficient provision of our website (Art. 6 para. 1 lit. f GDPR). A data processing addendum with Cloudflare is in place.
For more information, please refer to Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/
For the deployment and updating of our software, we use GitHub (provider: GitHub, Inc., 88 Colin P Kelly Jr St, San Francisco, CA 94107, USA, a subsidiary of Microsoft Corporation). GitHub does not process any personal data of our customers in this context.
The use is based on our legitimate interest in secure and efficient software deployment (Art. 6 para. 1 lit. f GDPR).
For sending transactional emails (e.g., invitations, password resets, notifications), we use Amazon Simple Email Service (Amazon SES) from Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg. Your email address and the email content are processed via AWS servers in the EU (Ireland) region.
Amazon Web Services is certified under the EU-US Data Privacy Framework. Processing is based on Art. 6 para. 1 lit. b GDPR (contract fulfillment) or Art. 6 para. 1 lit. f GDPR (legitimate interest in reliable email delivery). A data processing addendum with AWS is in place.
For more information, please refer to the AWS privacy policy: https://aws.amazon.com/privacy/
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We would like to point out that data transmission over the Internet (e.g., when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.
The responsible party for data processing on this website is:
HTS Panknin
Patrick Panknin
Westfalenstr. 6
58455 Witten
Phone: +49 2302 888485
Email: info@holz-treppen-stufen.de
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. An informal notification by email to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
If data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims (objection pursuant to Art. 21 para. 1 GDPR).
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection pursuant to Art. 21 para. 2 GDPR).
In the event of violations of the GDPR, data subjects have a right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correction or deletion of this data at any time. You can contact us at any time at the address given in the imprint for this and other questions on the subject of personal data.
You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases:
If you have restricted the processing of your personal data, this data may – apart from its storage – only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.
The use of contact data published as part of the imprint obligation for sending unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.
Your data is collected, on the one hand, by you providing it to us. This may be data that you enter in a contact form, for example.
Other data is collected automatically or with your consent when you visit the website by our IT systems. This is primarily technical data (e.g., Internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
Our websites use so-called "cookies." Cookies are small text files and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.
In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company.
Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the login function or the display of videos). Other cookies are used to evaluate user behavior.
Cookies that are necessary for carrying out the electronic communication process (necessary cookies) or for providing certain functions you have requested (functional cookies, e.g., for the login function) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the cookies in question is based exclusively on this consent (Art. 6 para. 1 lit. a GDPR); consent can be revoked at any time.
You can set your browser to inform you about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you separately about this in this privacy policy and, if necessary, request consent.
If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this was requested.
The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions – in particular retention periods of 6 years for business correspondence (German Commercial Code § 257) or 10 years for tax-relevant documents (German Fiscal Code § 147) – remain unaffected.
In the contact form, you have the option to subscribe to our newsletter (opt-in checkbox). In this case, your email address will additionally be stored for newsletter delivery. You can unsubscribe from the newsletter at any time. Processing is based on your consent (Art. 6 para. 1 lit. a GDPR).
If you contact us by email, phone, or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this was requested.
The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular retention periods of 6 years for business correspondence (German Commercial Code § 257) or 10 years for tax-relevant documents (German Fiscal Code § 147) – remain unaffected.
For receiving and sending emails, we use Google Workspace (provider: Google Ireland Limited). Our email communication is processed via the Gmail API. Email content is routed through Google servers. The storage of email content takes place on our own servers in Germany. Google acts as a data processor pursuant to Art. 28 GDPR. Google is certified under the EU-US Data Privacy Framework.
We offer you the option of communicating with us via the messenger service WhatsApp (provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). When you contact us via WhatsApp, your messages and associated data (e.g., your phone number, message content, media such as images or documents) are processed and stored by us for the purpose of handling your inquiry.
We use the WhatsApp Business API (Cloud API), where Meta acts as a technical service provider to facilitate the transmission of messages between you and us. Message content is transmitted with end-to-end encryption. Meta also processes certain metadata (e.g., IP address, device type, time of message) in accordance with WhatsApp's own privacy policy. We have no influence on this data processing by Meta.
The data you transmit via WhatsApp is stored on our own servers in Germany. We do not share this data with third parties without your consent.
Processing is based on Art. 6 para. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective and contemporary handling of customer inquiries (Art. 6 para. 1 lit. f GDPR).
Meta may transfer data to servers in the USA. Meta is certified under the EU-US Data Privacy Framework.
Your data transmitted via WhatsApp will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies. Queue entries are automatically deleted after 90 days. Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
For more information about data protection at WhatsApp, please refer to WhatsApp's privacy policy: https://www.whatsapp.com/legal/privacy-policy
We offer you the option of registering for a customer account on our website. During registration, we collect the following data: name, email address, and a password of your choice (which is only stored in encrypted form). Optionally, you can activate two-factor authentication (2FA). Alternatively, you can sign in via your Google account; in this case, we receive your name and email address from Google.
With each login, we store your IP address, your browser type (user agent), and the time of access to protect your account. Sessions expire automatically after inactivity.
Processing is based on Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. f GDPR (legitimate interest in account security). Your data will be deleted as soon as you delete your account and no statutory retention obligations apply.
In the course of the business relationship, we process your financial data, in particular quotes, invoices, payment information, and related correspondence.
This data is stored for the duration of the statutory retention periods (10 years pursuant to German Commercial Code § 257 and German Fiscal Code § 147).
Processing is based on Art. 6 para. 1 lit. b GDPR (contract fulfillment) and Art. 6 para. 1 lit. c GDPR (fulfillment of legal obligations, in particular tax and commercial law retention requirements). Financial data may be transmitted to our tax advisor for accounting purposes.
We use the open-source web analytics software Matomo to statistically analyze website usage. Matomo is operated on our own servers (analytics.iservy.de) – your data is never transmitted to third parties.
In our configuration, Matomo does not use cookies. There is no cross-site tracking. Your IP address is anonymized so that no conclusions can be drawn about individual persons. Browser fingerprinting detection is disabled.
The following data is collected: pages visited, referrer (where you came from), approximate location (based on anonymized IP), browser type and operating system, screen resolution, and time and duration of the visit.
The use of Matomo is based on our legitimate interest in the statistical analysis of user behavior for optimization purposes (Art. 6 para. 1 lit. f GDPR). Since Matomo is operated without cookies and is fully self-hosted, no consent under § 25 TTDSG is required.
For more information about Matomo, please visit: https://matomo.org/privacy-policy/
This site uses so-called web fonts provided by Google for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.
For more information about Google Web Fonts, please visit https://developers.google.com/fonts/faq and Google's privacy policy: https://policies.google.com/privacy?hl=en.
This site uses the mapping service OpenStreetMap via the Leaflet library. When loading the map, map images (so-called tiles) are retrieved from servers of the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. Your IP address is transmitted to the OpenStreetMap servers in this process.
The use is based on our legitimate interest in an appealing presentation of our online offerings (Art. 6 para. 1 lit. f GDPR).
For more information, please refer to OpenStreetMap's privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy
Our website uses plugins from the video platform YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in enhanced privacy mode. YouTube videos are only loaded after your explicit consent (2-click solution pursuant to § 25 TTDSG). No data is transmitted to Google before loading. According to YouTube, this mode means that YouTube does not store information about visitors to this website before they watch the video. However, the sharing of data with YouTube partners is not necessarily excluded by the enhanced privacy mode.
The use is based on our legitimate interest in an appealing presentation of our offerings (Art. 6 para. 1 lit. f GDPR).
For more information about data protection at YouTube, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en
We use Cloudflare Turnstile (provider: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA) as spam protection for forms on our website (e.g., contact form, login, registration). Turnstile checks in the background whether an input comes from a human or a bot, without requiring a visible CAPTCHA puzzle.
Browser information, IP address, and interaction data may be transmitted to Cloudflare. Cloudflare is certified under the EU-US Data Privacy Framework. The use is based on our legitimate interest in protecting our website from automated abuse (Art. 6 para. 1 lit. f GDPR).
For more information, please refer to Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/
You have the option of signing in to our website via your Google account. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
When you sign in via Google, we receive access to your name and email address from your Google profile.
Processing is based on Art. 6 para. 1 lit. b GDPR (contract fulfillment). Google is certified under the EU-US Data Privacy Framework.
For more information, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en
For email communication and appointment management, we use Google Workspace (provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). Our email communication is processed via the Gmail API, with email content routed through Google servers. The storage of email content takes place on our own servers in Germany.
For appointment management, we use Google Calendar. Your contact data and appointment details may be stored in our Google Calendar.
Google acts as a data processor pursuant to Art. 28 GDPR. Processing is based on Art. 6 para. 1 lit. b GDPR (contract fulfillment). Google is certified under the EU-US Data Privacy Framework.
For more information, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en
