What does the ordering process at HTS look like?

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Accepted Answer

The ordering process at HTS is clearly structured in eight steps:

**1. Phone consultation:** With 3--4 key measurements (floor-to-floor height, deck opening, floor plan), HTS can already provide a **free preliminary quote**.

**2. Detailed consultation:** Together, stair shape, wood species, finish, and extras are discussed.

**3. On-site survey:** An HTS specialist precisely measures the installation situation. Cost: **150 euros plus travel**.

**4. Final quote:** Based on the survey, HTS prepares a binding quote (**valid for 14 days**).

**5. Order confirmation:** With your confirmation and **50% deposit**, production begins.

**6. Manufacturing:** The staircase is custom-built in **4--6 weeks**.

**7. Installation:** HTS installs your staircase on-site -- typically in **one day (3--8 hours)**.

**8. Final payment:** The remaining 50% is due after installation is complete.

Pricing is based on the number of risers, so you have a transparent pricing basis from the very start.